Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@pupzle.co and we will provide you with the relevant return shipping address.

If your return is accepted, you will be asked to generate a shipping label (cost to be borne by the customer), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@pupzle.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.

Exceptions / non-returnable items
Certain types of items cannot be returned due to hygiene reasons including pooper scoopers, poop bins and bags. Please get in touch if you have questions or concerns about your specific item. 

All sales are final and return acceptance shall be at the sole discretion of Pupzle.

Re-Stocking Fee
The amount of $29 shall be charged as the re-stocking fee on all returns

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@pupzle.co.

Customer Support: 24/7-

Phone: +19549547688

Hours of Operation: 9am-4pm PST

Email: hello@pupzle.co

Address: InSync Products Ltd., 118 Wing Lok Street, Unit A, 3/F Cheong Sun Tower,, Sheung Wan, Hong Kong Island Hong Kong SAR